Privacy Policy
How Tech Ease Assist collects, uses and protects your personal information.
1. Introduction
Tech Ease Assist is a sole-trader business operated by Ashley May, providing technology support and training to individuals and small businesses.
I, Ashley May, respect your privacy and am committed to protecting your personal information. This Privacy Policy explains how I collect, use, store and protect personal information when you visit my website, contact me, use my technology support services, or receive training from me.
I handle personal information fairly, lawfully and transparently and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who is responsible for your information?
Tech Ease Assist is the trading name of Ashley May, sole trader.
For data protection purposes, Ashley May is the data controller responsible for deciding how and why your personal information is processed.
Data Controller
Ashley May
Trading as Tech Ease Assist
Email:
support.techeaseassist@gmail.com
Telephone:
+44 7930 043137
3. What personal information I may collect
Depending on how you interact with me and the services you request, I may collect:
- Your name
- Email address
- Telephone number
- Business or organisation name
- Information contained in correspondence with me
- Details of your enquiry or support request
- Information necessary to provide technology support or training
- Details relating to appointments, services or work carried out for you
- Information contained in documents or files that you choose to provide to me for support purposes
- Billing and payment information where applicable
- Technical information made available to me when you use my website, where applicable
I only seek to collect information that is reasonably necessary for the relevant purpose.
4. How I collect your information
I may collect personal information:
- When you contact me by email or telephone
- When you submit an enquiry through the website contact form
- When you make an enquiry about my services
- When you arrange or receive support or training
- When you provide information as part of a support request
- When you provide information during the course of my work with you
- When you visit or use my website, where information is collected through cookies or similar technologies
4.1 Contact Form
The Tech Ease Assist website includes a contact form that allows visitors to send enquiries.
The contact form is provided using Web3Forms. When you submit the form, the information you enter is transmitted through Web3Forms so that your enquiry can be delivered to my business email account.
The information I may receive through the contact form includes:
- Your name
- Your email address
- Your telephone number, if provided
- The subject of your enquiry
- The message or other information you choose to provide
I use this information to:
- Respond to your enquiry
- Contact you regarding the services or support you have requested
- Understand your requirements
- Arrange an appointment, quotation, support session or training where appropriate
- Maintain appropriate records of enquiries and communications
The lawful basis for processing information submitted through the contact form will normally be legitimate interests, where I am responding to an enquiry about my services, or steps taken at your request prior to entering into a contract where your enquiry relates to a potential service.
Please do not submit passwords, payment card details, authentication codes or other highly confidential information through the contact form.
Web3Forms
Web3Forms processes the information submitted through the contact form on my behalf for the purpose of delivering the enquiry.
You can read the Web3Forms Privacy Policy .
Gmail
Contact-form enquiries are delivered to my business Gmail account, where they may be stored as email correspondence.
You can read the Google Privacy Policy .
I use the information received through Gmail to respond to enquiries, provide requested services, maintain appropriate business records and communicate with customers.
I do not sell contact-form information or use it for unrelated marketing purposes.
5. How I use your personal information
I may use your information to:
- Respond to enquiries
- Arrange and provide technology support
- Provide training and related services
- Communicate with you about appointments, services or support
- Diagnose and resolve technical problems
- Configure or support technology services where necessary and authorised by you
- Provide quotations, invoices and other business records
- Maintain records of my business relationship with you
- Improve my services
- Protect my systems, business and customers against fraud, misuse or security threats
- Meet legal, regulatory or accounting obligations
- Establish, exercise or defend legal claims where necessary
6. Lawful basis for processing
I will only process your personal information where I have a lawful basis to do so.
Contract: Where processing is necessary to provide services that you have requested or to take steps at your request before entering into an agreement.
Legitimate interests: Where processing is necessary for my legitimate business interests, provided those interests do not override your rights and freedoms.
Legal obligation: Where processing is necessary for me to comply with a legal or regulatory requirement.
Consent: Where I have asked for and obtained your consent for a specific purpose. You may withdraw your consent at any time.
7. Remote Technology Support – Microsoft Quick Assist
Tech Ease Assist may use Microsoft Quick Assist to provide remote technical support.
Quick Assist allows me to view or interact with your computer remotely when you have initiated or authorised a support session.
Before a remote support session begins:
- I will explain the reason for the remote connection.
- You will be required to provide the necessary authorisation for the session.
- You should remain aware of and, where appropriate, supervise the actions carried out during the support session.
- I will only access your computer for the purpose of providing the support or assistance you have requested.
During a remote support session, I may be able to see information displayed on your screen, including files, applications, documents, emails or other personal information that is visible while providing support.
I will only access information that is reasonably necessary to diagnose or resolve the issue you have asked me to assist with.
Microsoft Quick Assist does not provide Tech Ease Assist with permanent or ongoing access to your computer. Remote access is limited to the authorised support session.
You should close the Quick Assist session when the support work has been completed.
You should not provide me with passwords, authentication codes or other security credentials unless this is specifically necessary and you have been advised to do so. Where possible, you should enter passwords and other confidential credentials yourself.
8. Microsoft 365, SharePoint and Teams
Where I provide Microsoft 365, SharePoint or Teams support, I may need to work with information held within your Microsoft environment.
My access will be limited to what is reasonably necessary to provide the service requested.
You remain responsible for your Microsoft accounts, permissions, content, retention settings and organisational policies.
Where I process personal information on behalf of a business customer, the respective responsibilities of both parties may also be governed by the terms of the service agreement or a separate data processing agreement.
9. Sharing your personal information
I do not sell or rent your personal information.
I may share personal information where necessary with:
- Service providers that help me operate my business or provide services to you
- Professional advisers where reasonably necessary
- Payment, accounting or financial service providers where applicable
- IT or technology service providers where necessary
- Government bodies, regulators or law-enforcement authorities where legally required
- Other parties where you have specifically authorised me to share information
Where I use another organisation to process personal information on my behalf, I will take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.
10. International transfers
Some technology and service providers may store or process information outside the United Kingdom.
Where personal information is transferred outside the UK, I will take appropriate steps to ensure that the transfer complies with applicable data protection law and that appropriate safeguards are in place where required.
11. How I protect your information
I take reasonable and appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Destruction
- Misuse
- Unauthorised disclosure
- Unauthorised alteration
However, no electronic storage or transmission system can be guaranteed to be completely secure.
12. How long I keep your information
I will only retain personal information for as long as reasonably necessary for the purpose for which it was collected, unless I am required by law to retain it for longer.
Retention periods may depend on:
- The nature of the information
- Why it was collected
- Whether I have an ongoing business relationship with you
- Legal, accounting or regulatory requirements
- Whether the information may be required to establish or defend a legal claim
When information is no longer required, I will take reasonable steps to securely delete or dispose of it.
13. Cookies
My website may use cookies or similar technologies.
Cookies may be used to enable the website to function properly and, depending on the services installed on the website, to understand how visitors use the site.
Where non-essential cookies require consent, I will seek consent in accordance with applicable requirements.
You can also control or restrict cookies through your browser settings.
14. Your data protection rights
Depending on the circumstances, you may have the right to:
- Request access to the personal information I hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain processing
- Request transfer of your personal information in certain circumstances
- Withdraw consent where processing is based on consent
- Exercise rights relating to automated decision-making and profiling, where applicable
Not all rights apply in every situation, and some are subject to legal conditions or exemptions.
15. How to exercise your rights
If you would like to exercise any of your data protection rights, please contact me:
Please provide enough information for me to identify you and understand your request.
I may need to request reasonable information to verify your identity before releasing or changing personal information.
16. Complaints
If you have concerns about how I have handled your personal information, please contact me first so that I have the opportunity to address your concerns.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Information Commissioner's Office (ICO)
17. Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes to my services, technology, legal requirements or the way I process personal information.
The latest version will be published on the Tech Ease Assist website with the date it was last updated.
18. Contact
Ashley May
Trading as Tech Ease Assist
Email:
support.techeaseassist@gmail.com
Telephone:
+44 7930 043137